Frequently Asked Questions
Quick answers about hosting, billing, migrations, and support.
What can we help you with?
Knowledge Base
Step-by-step written guides on hosting, domains, email and cPanel. Search them first — most questions are already answered there.
Learn moreVideo Tutorials
Dozens of short videos on our YouTube channel walk you through the most common setups and settings.
Learn moreOpen a Ticket
Still stuck? Open a ticket from the client portal and our support team will get back to you, 24/7.
Learn morePopular Questions
The questions we are asked most about the company and the way we work.
Who is BIGBANG ITS and what do you offer?
BIGBANG ITS has been delivering IT solutions since 2003. We provide web hosting, domain registration, business email, cloud PBX phone systems, website design and development, digital marketing and network security for businesses in Qatar, the GCC and worldwide.
Which areas do you cover?
We work with clients in Qatar and across the GCC. Our cloud services and remote support are available anywhere, and you can reach us by email at info@its.qa or on WhatsApp at +1 (667) 222-1616.
How do I get a quote or start a new project?
Tell us what you need through the contact form, WhatsApp or email, and we will come back to you with the scope, the timeline and the price. Hosting plans, domains and licences can also be ordered directly from the client portal.
How do I order, pay for and manage my services?
Everything is managed from the client portal at portal.its.ae — placing orders, viewing invoices, renewing services and checking the details of each product you own.
How do I reach support when something goes wrong?
Our technical support team is available 24/7. Open a ticket from the client portal, use live chat or WhatsApp, or email info@its.qa. Emergencies are handled with priority.
Service Questions
Answers about hosting, domains, email and the rest of our services.
Which hosting plan is the right one for me?
Shared hosting suits small business sites and portfolios, WordPress hosting is tuned specifically for WordPress, reseller hosting fits agencies managing several client accounts, and VPS or dedicated servers are for high-traffic sites and demanding applications. All plans are backed by a 99.99% uptime guarantee and 24/7 support — tell us your traffic and we will recommend the right size.
Can you move my existing website and email over to you?
Yes. Our migration team transfers your sites, databases and mailboxes with minimal downtime, then verifies everything is working before the domain is switched over. Just tell us your current provider and how many sites are involved.
Can you register a .qa domain for me?
Yes. We register .qa and .com.qa alongside .ae and hundreds of other extensions; .qa registrations need the eligibility documents required by the Qatar Domains Registry. DNS, renewals and transfers are all managed from your account in the client portal.
Do you provide business email?
Yes. We provide professional mailboxes on your own domain as well as Managed Microsoft 365 plans, including setup, security and migration from your current mail provider.
Do you maintain the website and network after delivery?
Yes. Our Annual Maintenance Contract covers networks, servers and workstations with a guaranteed response time, and we offer ongoing website maintenance, updates and security monitoring separately.
Billing & Account
How do I pay my invoices?
You can pay securely through your client area using major credit cards or other supported payment methods.
Do you offer refunds or a money-back guarantee?
No. Payments for all our services are non-refundable. You can cancel at any time to stop the next renewal, and the service stays active until the end of the period you paid for. See our Refund Policy.
How do I open a support ticket?
Use the Submit Ticket link in the header, or reach us via live chat, phone, or email.
Can I change my hosting plan later?
Yes, upgrades and downgrades are available at any time from your client area or by contacting support.
Still have a question?
Our team is available around the clock. Send us your question and we will come back to you with a clear answer — usually within one business hour.