BIGBANG Cloud CX brings WhatsApp, Messenger, Instagram and phone calls together with a CRM, automation and AI agents, so your team answers every customer from a single shared inbox.
BIGBANG Cloud CX joins WhatsApp, Facebook Messenger, Instagram and business calls to CRM, sales tracking, automation, bookings and AI in a single platform. It suits service businesses, clinics and teams that are growing, and BIGBANG ITS supplies it as an authorised reseller.
WhatsApp, Facebook Messenger, Instagram messages and business calls all land in the same workspace, and each conversation is stored against the customer it belongs to.
Official WhatsApp Business Platform
Messages sent to your Page
Direct message inbox
Connected to your telephony
Channels deliver the message. What follows is decided by the capabilities below, turning customer contact into a managed part of the business instead of a pile of chats.
A profile for each customer showing past conversations, notes, bookings, earlier interactions and the channel they came from.
Score incoming leads, pass them to the right team and track each opportunity until it becomes a booking or a sale.
Let the system handle routing, assignment, follow-ups and other repeated operational steps along the customer journey.
Calendars, services and resources, with appointment flows that happen inside the chat itself.
AI agents take on replies, qualification, routing, bookings and quality checks, working only from business data you have approved.
Messages spread over WhatsApp, phone lines and social accounts with no shared view Staff answer from their own phones, leaving no handover, history or accountability Leads go cold through slow replies and forgotten follow-ups Managers cannot see what the team is doing or how long customers wait
A single organised inbox for WhatsApp, calls, web and other channels A shared workspace with assignment, notes and the complete conversation history AI sends first replies and follow-up reminders on its own Live reports on response times, open threads and team performance
Where ordinary CRM tools stop at records, BIGBANG Cloud CX places AI inside the workflow itself: answering, qualifying leads, routing chats, handling bookings and spotting quality problems without being asked. Each agent is set up on business data you approve and works in Arabic and English.
Answers customer questions from approved business information, even after working hours.
Guides customers to a service and a free slot, then confirms the appointment from start to finish on WhatsApp.
Asks the questions that reveal what the customer needs and sends each lead to the team that should handle it.
Reads the context of a conversation and passes it to the right department, person or group.
Handles routine questions on services, prices, opening hours, locations and policies with no staff involvement.
Draws on approved company documents and internal knowledge to give answers grounded in facts.
Reviews how staff replied and recommends changes that lift the standard of customer communication.
The core tools a team relies on to organise conversations, assign ownership, run bookings and campaigns, and understand how it is performing.
Every customer message and interaction in one central inbox, rather than scattered across staff and devices.
Convert chats into tickets, give each one an owner, track progress and close requests in order.
Open, close, assign and follow each customer thread from the first message until it is resolved.
See customer details, past conversations, notes, bookings, earlier interactions and the channel of contact.
Assign conversations, control user permissions, track who is responsible and strengthen accountability.
Leave private notes inside a conversation so colleagues can coordinate without the customer seeing them.
Hand a conversation on with a required note, or give a colleague access when you need to work on it together.
Send approved campaigns, announcements, reminders and follow-ups to chosen customer segments.
Measure response time, open conversations, closed tickets, campaign outcomes, team activity and lead sources.
See which tracked entry point brought each customer, such as WhatsApp campaigns, phone calls and other available sources.
The platform records where each customer came from, links conversations to the campaign behind them and shows which marketing effort produced a booking or a sale, so budget decisions rest on evidence rather than guesses.
Lead source tracking and campaign source analysis
Lead quality compared by campaign and channel
Conversion measured from first message to booking or sale
Retargeting lists built from past interactions
Marketing spend tuned using measured results
Decision-makers get hands-on control of customer communication, team output and marketing results from a single central dashboard.
Performance reports and analytics
Conversation inbox and ticket handling
Lead source and campaign reports
Customer profiles and team assignment
AI agent settings and user permissions
Calendar, bookings, channels and campaign management
Patient bookings, appointment reminders, missed-call follow-up and after-visit messages run through WhatsApp.
Every enquiry is qualified, assigned and chased from the same workspace, so no lead slips away.
Quicker replies, a smaller ticket backlog and each customer's full history in one place.
Customer communication for several locations run from one shared platform.
✓ More enquiries turning into bookings or sales
✓ A smoother experience at every point of contact
✓ Quicker answers, with AI taking routine questions
✓ Clear reporting on team output and lead sources
✓ Fewer manual tasks and repeated follow-ups
✓ Stronger team oversight and conversation ownership
✓ Operations that grow with your team and volume
✓ Retargeting based on interaction and booking history
✓ Campaigns refined using measured outcomes
What a Qatari team can expect when it rolls out BIGBANG Cloud CX with us.
Customers in Qatar write in Arabic, English or a mix of both. The AI agents answer in either language, using the business information you approve.
Conversations hold names, numbers and booking details, which are personal data under Qatar's law. During business analysis we agree which data the agents may use and set user permissions so each employee sees only what they need.
Booking agents, reminders and branch-level routing suit the service businesses common in Qatar. We configure them for your services and opening hours, including the Friday–Saturday weekend.
Subscriptions are billed through the client portal, where you can pay in Qatari riyals. Talk to us at info@its.qa or on WhatsApp at +1 (667) 222-1616.
Messaging usage, chosen add-ons and Call Management are charged under the commercial terms. Monthly package prices are shown in the client portal.
Shared ticket inbox with contact CRM Basic teams, assignment, internal notes and dashboard Campaigns with 10,000 broadcasts a month Basic campaign reports AI replies not included Call Management not included
Team and conversation management with CRM Calendar, bookings, services and resources Up to 80,000 broadcasts a month 2,000 AI-written replies a month Call Management on request
Everything in Growth 5,000 AI-written replies a month AI booking assistant and campaign analytics Advanced routing and follow-up pipeline Advanced reports AI Employee Quality Report (add-on) Monthly optimisation session and priority support
Advanced CRM and sales pipeline Workflow automation for routing, assignment, bookings and follow-up Custom numbers of users, channels, branches, broadcasts and AI usage Custom integrations and reports Dedicated account manager Call Management priced separately
Each rollout follows set stages, driven by the agreed scope, channels, workflows and operating needs.
Learn how your teams, services, channels, campaigns and customer journey fit together.
Create the company account, users, teams and permissions, and apply the first configuration.
Link WhatsApp, phone calls or other supported channels within the agreed scope.
Set up routing, tickets, departments, bookings, follow-ups and internal procedures.
Load knowledge and define replies, booking logic and routing rules.
Build operational, team, lead-source and campaign reports once data is available.
Check customer journeys, workflows, AI answers, bookings, tracking and notifications.
Coach staff and managers to get the most from BIGBANG Cloud CX.
Switch on the approved setup and start handling real customer conversations.
Watch performance and refine workflows, automation and reports using real usage.
Book a demo with BIGBANG ITS to see how BIGBANG Cloud CX helps your team reply sooner, stay organised and win more of the opportunities it already has.
Live prices from our client portal in Qatari riyals, with the US dollar price beneath. Orders are billed in QAR.
Tell us what you need and we will reply by email or WhatsApp within one business day.