Services

3CX PBX: One System for All Your Business Communication

Phone calls, video meetings and website chat run from one certified platform, installed in your office or hosted in the cloud.

Get a quote Call Us — ⁦+1 (667) 222-1616⁩See plans and prices

What is 3CX?

3CX phone systems for businesses in Qatar

3CX is a business phone system delivered as software rather than a box on the wall. It carries your calls over the internet using VoIP (Voice over IP) instead of traditional telephone lines.

From one console your team handles calls, video meetings, messaging, chat and call routing. That makes communication faster to manage, lowers running costs and gives remote and office staff the same tools.

You decide where it runs: in the cloud, on a server in your own premises, or on a hosted server.

3CX plans for Qatari businesses

The right plan depends on how big your team is and how you communicate with customers.

Sizing your 3CX plan

3CX is licensed per system, not per person, so adding staff does not raise the licence cost. The plan is set by simultaneous calls (SC): how many conversations can be live at once.

3CX plan	Maximum extensions	Suits a team of
8 SC	40	16 to 40 people
16 SC	80	41 to 80 people
24 SC	120	81 to 120 people
32 SC	192	121 to 192 people
48 SC	288	193 to 288 people
64 SC	384	289 to 384 people

These capacities come from the official 3CX price list. Find the row that matches your headcount; call centres should go one level higher, since agents are often on calls at the same time. Send us your call records and we will work out the right size for you.

Choosing an edition

3CX BASIC

The core toolkit: calling, the apps, video meetings and live chat for your website.

3CX PRO

Everything in Basic, plus call recording, call-centre tools, CRM integration, call processing scripts, your own FQDN and Facebook integration.

3CX AI

The highest edition: all PRO features together with AI agents and call transcription through 3CX Cloud.

Included with our service, on top of the licence

Every 3CX plan we sell already includes the setup fee.

Installation and configuration

We install the system, set it up and hand it to you ready for daily use.

Moving from your old PBX

Extensions, recordings and numbers are transferred without interrupting your calls.

Bilingual IVR

We plan the call menu and record the prompts in Arabic and English.

SIP trunks and DIDs

Trunks and numbers are supplied and connected as part of the same project.

Round-the-clock support

Support 24/7 from a certified 3CX partner working in the GCC since 2003.

Numbers and trunks for your 3CX

DID numbers

Virtual numbers from a large inventory, fully compliant, with high call quality, 99.99% uptime on the core network and live professional support.

US SIP trunk

Handles incoming and outgoing calls, works with every 3CX edition, and we configure it for you.

Toll-free numbers

800 numbers that cost the caller nothing and connect to your 3CX. Our team sets them up and manages them; prices vary by country and call volume, so ask for a quote.

Learn more

Annual maintenance

Priority support, scheduled health checks and system updates, with response times written into a twelve-month agreement that can be renewed.

Learn more

Working from anywhere with 3CX

Your staff can pick up calls and help customers wherever they are, at any hour. Mobility is part of 3CX itself and costs nothing extra.

What the 3CX phone system includes

Calls, messages and meetings from wherever you are

Your office extension follows you everywhere

Polished apps for iOS, Android, Windows and the web

Simple to install and run, and easy to expand as you grow

Choice of cloud or on-premise deployment

VoIP calling over your internet connection

Video conferencing built in

Live chat widget for your website

Call recording and reporting

Android and iOS mobile apps

Call routing, queues and IVR menus

Tools for staff working remotely

Works with Microsoft 365 and Google Workspace

Simple to manage

Set up queue strategies, dashboards, recording and other options without hassle.

Your data, your control

Keep ownership of your own data and avoid large recurring costs.

Straightforward packages

No charge per agent per month.

Talk to customers the moment they reach your site

There is no need to pay for a separate live chat product: 3CX includes one at no cost, so website messages land with your agents and none slip through.

Visitors can start a chat on your website and your team can answer straight away, then switch the conversation to a voice or video call when that helps.

More visitors turned into customers
Help delivered in real time
Several channels in one place
Complete chat history on record

BIGBANG ITS: your 3CX partner across the region

BIGBANG ITS is an officially certified 3CX partner and has worked with businesses in the GCC and the wider Middle East since 2003. We cover the whole 3CX lifecycle: licences, installation, configuration and continuing support. Clients in Qatar are served remotely.

Our engineers have delivered 3CX projects for companies in Dubai, Abu Dhabi, Sharjah, Saudi Arabia and elsewhere in the GCC.

Turn more conversations into sales

Convert website visitors into leads and orders.

Move a text chat to a voice or video call in one step.

Help your team work together and give customers a better experience.

Keep a full history of every customer conversation.

Why businesses choose BIGBANG ITS for 3CX

Certified 3CX partner

Authorised to work across the Middle East.

Working in the Middle East since 2003

More than 1,000 businesses deployed

In the GCC and the wider Middle East.

Setup, licensing and 24/7 support in one place

IVR in Arabic and English

Who is 3CX for?

Call centres and customer service teams

Property companies taking client calls

IT and software firms

Online retailers

Companies with remote staff

Sales and marketing teams

3CX or a traditional PBX: why Qatari companies are moving

No hardware to buy and install

Works in Qatar, across the GCC and worldwide

Licensed per system, not per user

Video meetings included free

Live in 1 to 2 days instead of weeks for older systems

Reasons to pick 3CX

No monthly fee per user

Fits small teams and large organisations

Built for remote and mobile working

You stay in charge of your phone system

Connects easily with your business tools

Costs less to run than a traditional PBX

Round out your system

Hardware that works with 3CX

VoIP Phones & Gateways

Certified desk phones, DECT handsets and gateways, set up for 3CX.

Learn more

For Qatar

Running 3CX for a business in Qatar

Practical points to clear up before you switch.

Remote setup and support

We have no office in Qatar. Installation, migration and training run remotely; an on-premise server or desk phones at your site can be set up with your team's help.

Qatar phone numbers

Qatari numbers are issued by Qatar's licensed telecom operators. Whether your existing lines can be connected to 3CX depends on your operator and local telecom rules, so we check this before you commit.

Friday and Saturday

Our support runs 24/7, including Qatar's Friday–Saturday weekend, by email at info@its.qa or WhatsApp on ⁦+1 (667) 222-1616⁩.

Call recordings and privacy

Recordings and caller details are personal data under Qatar's Law No. 13 of 2016. We can set retention periods and announcement prompts to fit your policy.

Billing in QAR

Licences, setup and support are invoiced in Qatari riyals through the client portal.

Plans

Choose your plan

Plan type Choose plan category

8SC 3CX BASIC

QAR 115.79/mo · billed yearly

$31.81/mo

8 simultaneous calls
Up to 40 users and extensions
16-40 users and extensions recommended
Call processing scripts not included
Custom FQDN not included
AI agents not included